Privacy Policy

1. Information We Collect

When you contact The Bee Guy RGV for a quote, schedule a bee removal, or request emergency service, we may collect the following types of information:

• Contact information such as your full name, phone number, email address, and service address or city.
• Service details including the location of the hive or swarm, property type, and any notes you share about the situation.
• Preferred appointment dates and times and records of our communications with you.
• Information you voluntarily submit through our online request form, by text message (SMS), by email, or by phone call.

We do not request or collect sensitive personal information such as Social Security numbers, driver's license numbers, or financial account numbers through this website. Payment for services is arranged directly with our team at the time of service.

2. How We Use Your Information

• To respond to your requests for quotes, estimates, and service scheduling.
• To provide, schedule, and perform bee removal and relocation services at your property.
• To send you transactional text messages (SMS) regarding your appointment, service confirmations, reminders, and follow-ups.
• To communicate with you about your service, including arrival windows and technician coordination.
• To maintain records of work performed and our 12-month work guarantee.

We do not sell your personal information or mobile phone number to third parties. We do not rent or lease your contact information to marketers.

3. SMS Text Message Communications (A2P 10DLC)

By providing your mobile phone number and checking the consent box on our request form, you agree to receive transactional text messages (SMS) from The Bee Guy RGV related to your service request, scheduling, and confirmations. Message frequency varies and is limited to what is reasonably necessary to coordinate your service.

• Message and data rates may apply. Message frequency depends on your service request.
• You may opt out of SMS communications at any time by replying STOP to any message we send.
• For help or support, reply HELP to any message or call us at (956) 822-0367.
• We do not share your mobile number with third parties for marketing purposes.

Full SMS terms, including carrier disclosure and opt-out details, are available on our SMS Terms & Consent page.

4. How We Share Your Information

We share your information only as necessary to operate our business and provide the services you request:

• With our technicians and team members who perform bee removal and relocation work at your property.
• With service providers that help us operate our phone, text (SMS), and scheduling systems, under appropriate confidentiality obligations.
• When required by law, court order, or to protect the rights, property, or safety of our customers, our team, or the public.

We do not sell, rent, or trade your personal information for marketing or promotional purposes.

5. Data Retention

We retain your contact and service records for as long as reasonably necessary to provide our services, honor our 12-month work guarantee, respond to service inquiries, and comply with legal obligations. You may request that we delete your contact information by calling us at (956) 822-0367.

6. Your Privacy Rights (Texas)

Under Texas law, you may request that we disclose what personal information we hold about you, correct inaccurate information, or request deletion of your personal information, subject to certain exceptions. To exercise these rights, contact us using the information below.

7. Website & Cookies

This website does not use advertising or cross-site tracking cookies for marketing purposes. Any basic functionality that improves your experience is limited and does not collect personal data for sale or targeted advertising.

8. Children's Privacy

Our services are intended for residential, commercial, and agricultural property owners and managers. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

9. Security

We take reasonable measures to protect the personal information you share with us. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'last updated' date below. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• The Bee Guy RGV
• Edcouch, TX
• Phone: (956) 822-0367
• By text (SMS) or call using the options on this page.